Shipping & Returns

Shipping

I calculate shipping based on weight. I post using Royal Mail as standard. I obtain a proof of postage for all items, and all items small parcel or larger (i.e. 2 or more skeins) also have tracking.
International shipping will be sent tracked by Royal Mail.

Returns

  • I have a 14 day return policy providing items are returned to me as they were as sent. Any yarns that have been wound/caked up by the customer may be returned if un-used but 10% may be deducted from the refund for fees/costs incurred.
  • Custom items or 'Surprise/yarn club themed" skeins are not covered by the return policy, and may only be returned if there is a fault with the yarn.
  • Art - returns are only offered if the painting/frame is returned in the same condition as it was received and within 14 days of purchase.
The buyer is responsible for return postage costs in all instances.
Custom art orders are non-refundable.