STORE POLICY

Customer Care

I will always endeavour to provide you with exceptional customer care, and if in the unlikely event of an issue, please do contact me on info@pollyorange.com in the first instance, and I will do my utmost to help. I pride myself on being honest and straightforward, so please let me know so we can work together to achieve a happy outcome

Privacy & Safety

What data does this website collect and how?

Name, address and your email address - this is collected when you make a purchase, or if you sign up for one of my clubs using third-party software such as Google Docs. All details from this software are deleted when the club has finished or you no longer require goods from me in this manner. The data is stored in Google Sheets, and is only accessible by Pollyorange. It will not be used for any other manner. 

What do I use this information for?

I use your data to invoice and send your goods. If I need to contact you regarding your order I will use the data you provided. I will never share or sell any of your information.

If you wish to remove and/or amend any data you may have provided, please email info@pollyorange.com.
All orders are confidential and access to administration of website/spreadsheets is password protected. 

 

What about bank details?
All invoicing is usually done via a third-party application Paypal via the email address you provide me with. This is a secure service.

 

Newsletters 

 

These are only sent if you have subscribed. If you wish to unsubscribe at any point there is an option to do so within the email, or contact me on info@pollyorange.com
 

Small print

We may collect the following information:

  • Name and job title

  • Contact information including email address

  • Demographic information, such as postcode, preferences and interests

  • Website usage data

  • Other information relevant to client enquiries

  • Other information pertaining to special offers and surveys

How we use this data

Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.

Specifically, we may use data:

  • For our own internal records.

  • To improve the products and services we provide.

  • To contact you in response to a specific enquiry.

  • To customise the website for you.

  • To send you promotional emails about products, services, offers and other things we think might be relevant to you.

  • To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.

  • To contact you via email, telephone or mail for market research reasons. 

Cookies and how we use them

What is a cookie?

A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.

  • Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.

  • Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content. 

  • Store information about your preferences. The website can then present you with information you will find more relevant and interesting.

  • To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit All About Cookies.

Controlling information about you

When you fill in a form or provide your details on our website, you may see one or more tick boxes allowing you to:

  • Opt-in to receive marketing communications from us by email.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

Links from our site

Our website may contain links to other websites.

Please note that we have no control of websites outside the pollyorange.com domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.
 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Wholesale

I am not currently selling wholesale.

Payment Methods

- Credit / Debit Cards
- PAYPAL

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